Privacy Policy

8 October 2015

Effective Date: 8 October 2015
Last Modified: 8 October 2015

This Privacy Policy applies to all of the products, services, and websites (collectively, our “Services”) offered by My Mobile Office Online (Pty) Ltd (“us”, “we,” “our”). By using our Services and/or registering with MyMobileOfficeOnline, you acknowledge and accept the provisions in this Privacy Policy and grant us permission to collect, store, and use the items of personal information described herein, so long as we adhere to the standards set forth more clearly below.

We reserve the right to amend this Privacy Policy at any time and provide such amendments to you by posting a revised version on our website. If the revised version includes a substantial change, we will provide you with thirty (30) days’ notice prior to the effectiveness thereof by posting notice of the change in a prominent place on our website, such as presenting to you a click-through page immediately following your account login.

Otherwise, in the case of insubstantial changes, the revised version will be effective at the time we post it. In any event, we will not reduce your rights under this Privacy Policy without your explicit consent, and we expect most changes will be minor. Each version of this Privacy Policy will be identified at the top of the page by its Last Modified date, and we will also keep prior versions of this Privacy Policy in an archive for your review.

If you have any questions about this Privacy Policy, please feel free to contact us through our website, by
email at, or by
phone at +27 12 653 2587

Information collected

In order to provide our full range of Services, we may collect the following types of information:

Information you provide

When you register for a username, we ask you for personal information (such as your email address, username, and an account password). In order to improve the quality of our Services and to provide you with a better user experience, we may combine the information you submit with information provided by third parties.

Financial data

Some portions of our website are provided as paid services. Accordingly, our payment processor may collect billing information from you to facilitate your purchase of Services from us. Such information may include a credit card number, the associated card’s expiration date, and a billing address.


Financial data that is collected by our payment processor will only be used as necessary to initiate and complete any orders placed using your account. Credit card purchases for the pay services offered on our site are processed via industry standard encryption through third-party processors, which processors only use your information the purpose of processing orders placed by your account.

Financial Data is considered private information and will not be shared with us, or with third parties, except with your authorization and as necessary to carry out orders placed by you with the understanding by you that such transaction(s) may be subject to the rules and policies of such third parties. Financial or other data provided by you to any companies or websites advertising on our website are not governed by this Privacy Policy.

Any information provided by you to a third party, and any transaction with such a third party, is subject to that third party’s terms and conditions and privacy policy.

Demographic information

Each time you access our Services, our servers may automatically record in their server logs information that your browser sends whenever you visit a website. These server logs may include information such as your Internet Protocol or “IP” address, the date and time of your request, browser type, browser language, and one or more cookies (see description below) that may uniquely identify your browser.

Additionally, we may collect other available demographic information, such as zip code, search history, browsing history, and user history. Aggregate, non-individual membership demographic information may be shared with third parties with whom we have a direct or indirect relationship who may offer products or services we believe you may be interested in.


We may present links that include codes that enable us to track whether these links have been followed. This information is used to improve the quality of our advertising and customised content, as well as the organisation and layout of our website.


Assuming your browser is configured to accept cookies when you visit our websites, we will send one or more cookies to your computer or another device. A cookie is a small file containing a string of characters that uniquely identifies your browser. We may also set one or more cookies in your browser when you click on an ad or other links presented on our website.

Cookies make it possible to store user preferences and record which portions of our website you and other users are using the most. We use cookies for the purposes of preventing fraud and improving the quality of our Service. We use what are known as “ever cookies” which may appear on your system despite certain settings and software to block standard cookies.

Therefore, the ever cookie works to ensure that you do not inadvertently clear your cookies and lose your preferences and ability to use our Service as you have selected and to ensure that we keep people who breach our rules off of MyMobileOfficeOnline for the well-being of the MyMobileOfficeOnline community.

User communications

We may retain communications that you send to MyMobileOfficeOnline by email or otherwise, in order to process your inquiries, respond to your requests, and improve our Services.

Affiliated MyMobileOfficeOnline Services on other sites. From time to time, we may offer some of our Services on or through other websites. In the event that we do offer such services, it is possible that personal information you provide to those sites may be sent to MyMobileOfficeOnline to facilitate delivery of those services.

We will process such information under this Privacy Policy as if the information had been submitted directly from you to MyMobileOfficeOnline. Any affiliated site through which our Services are offered will likely have its own privacy policy, which may be very different from ours.

It is very important for you to review the privacy policies for such affiliated sites before submitting personal information to them.

Other sites

This Privacy Policy only applies to Services offered by MyMobileOfficeOnline. We are not able to exercise control over sites that are linked to from within our various Services. These other sites may collect data, set their own cookies in your browser, or ask you to provide personal information.

Use of personal information

MyMobileOfficeOnline processes personal information only for the purposes described in this Privacy Policy. In addition to the reasons set forth above, such purposes also include:

  • Providing our Services (which includes displaying customised advertising and other content);
  • Auditing, research, and analysis (to maintain, protect, and improve our Services);
  • Technical diagnostics (to ensure our network is functioning as expected);
  • Protecting the rights or property of MyMobileOfficeOnline or our users, or third parties;
  • To comply with applicable law, to cooperate with law enforcement and the court system;
  • Creating new Services; and
  • Marketing and sales of advertising.

We process personal information on our servers, which are located in the Republic of South Africa and in other countries. As a result, there exists the possibility that we may process your personal information on a server that is not located in your home country.

In some cases, we may process personal information at the request of third parties and according to their instructions, such as our advertising partners. We will treat all personal information processed at the request of a third party exactly as if we had collected the processed personal information ourselves.

Information communicated via video chat

As the MyMobileOfficeOnline website features interactive video chat services, it is possible for you to communicate identifying information about yourself to other users who are viewing a live video stream from your computer. You should be aware that any such communication is made directly to those users viewing the live video stream, and not to MyMobileOfficeOnline.

We are not responsible for the privacy of personal identifying information that you communicate via video chat to users who are viewing a live video stream from your computer. Accordingly, you should refrain from sharing personal information via live video stream to other users of MyMobileOfficeOnline services.

Privacy principle: choice

Use of our Services requires registering for a username. When you sign up for our Services, we ask you to provide personal information, such as your email address. We will ask for your consent prior to using any provided personal information in any way that is different from the stated purpose for which that information was collected.

In the event that we develop a new use for personal information that is not described in this Privacy Policy, you will be given the opportunity to opt-out of such use. We will not collect or use sensitive information, such as racial or ethnic origins, sexuality, politics, religion, or medical information, for any purpose not described herein.

Use of our Service may require you to configure your browser settings to allow cookies to be stored on your computer or another browsing device. You should be aware that the Services might not function properly without cookies enabled.

Privacy principle: onward transfer

MyMobileOfficeOnline may from time to time share personal information with individuals or other companies. In the event that we share information with companies or individuals not a part of MyMobileOfficeOnline, we will only do so in the following circumstances:

If we have asked for and received your consent. You should be aware that when you register for a username, during the sign up process, you provide us with permission to share your personal information with trusted third parties (e.g., promotional partners and advertisers) so that they can promote their products and services and those of their affiliates and partners based on your preferences and interests.

You may “opt out” of such disclosure(s) to the extent they include your personally identifiable information by sending an email at any time to indicating your intent to do so.

For the purpose of processing personal information on our behalf, we may provide personal information to trusted persons or businesses. We will require these third-party processors to adopt appropriate confidentiality and security measures. Further, all third-party processors will be provided with a copy of this Privacy Policy and instructions that all processing of personal information must be done in accordance herewith.

We have a good-faith belief that access, use, preservation, or disclosure of your personal information is reasonably necessary: (a) to satisfy any applicable law, regulation, legal process or enforceable governmental request; (b) to enforce applicable Terms of Service, including investigation of potential violations thereof; (c) to detect, prevent, or otherwise address fraud, security or technical issues; or (d) as required or permitted by law, to protect against harm to the rights, property or safety of MyMobileOfficeOnline, its users, or the public.

This Privacy Policy may be superseded by an acquiring party’s policies in the event that MyMobileOfficeOnline becomes involved in a merger, acquisition, or any form of sale of some or all of its assets.

We may share with third parties certain pieces of aggregated, non-personal information, such as the number of users who viewed a certain page in our website, for example, or how many users clicked on a particular advertisement. Such information does not identify you individually.

Privacy principle: security

Appropriate security measures are taken to protect your personal information against unauthorised access to or unauthorised alteration, disclosure, or destruction. These measures include internal reviews of our data collection, storage, and processing practices. Physical security measures are also taken to prevent unauthorised access to systems where your personal information is stored.

Your personal information is revealed to our employees, contractors, and agents on a need-to-know basis in operating, developing, or improving our Services. As a condition of their employment or association with MyMobileOfficeOnline, these individuals are bound by confidentiality obligations.

If they fail to maintain the confidentiality of your personal information, they may be subject to discipline, including termination and criminal prosecution.

Privacy principle: data integrity

MyMobileOfficeOnline processes personal information only for the purposes described in this Privacy Policy. We review our data collection, storage, and processing practices to ensure that we only collect, store, and process only that personal information which is needed to provide or improve our Services or as otherwise permitted here under.

Although we depend on our users to keep their own personal information up to date, we also perform reasonable actions to ensure that the personal information we process is accurate, complete, and current.

Privacy principle: access

We make good-faith efforts to provide you with access to your personal information that we have collected. In the event that such information is inaccurate, we will endeavour to provide facilities that allow you to either correct this data or to delete it, provided we are not otherwise required to retain such data by law or for legitimate business purposes.

Before processing requests to access, delete, or alter such data, we ask individual users to identify themselves and the information requested to be accessed, deleted, or corrected.

We may refuse to process requests: (i) that require disproportionate technical effort; (ii) that are unreasonably repetitive or systematic; (iii) that would be extremely impractical (for instance, requests concerning information residing on backup tapes); (iv) that jeopardize the privacy of others; or (v) for which access is not otherwise required. Unless providing access and correction service would involve a disproportionate effort, we will perform it free of charge.

Privacy principle: enforcement

We regularly review our compliance with this Privacy Policy. If you feel there has been a specific instance where we have failed to comply with this Privacy Policy, please bring this matter to our attention by sending a detailed description of such noncompliance to us at email

It is our policy to contact the complaining user regarding his or her concerns when we receive formal written complaints at this address. In order to resolve any complaints regarding the transfer of personal data that cannot be resolved between MyMobileOfficeOnline and an individual, we will cooperate with the appropriate regulatory authorities, such as local data protection authorities.

Email communications

By providing your email address in connection with the creation of an account with MyMobileOfficeOnline, you thereby demonstrate your consent to receive email communications from us. Email addresses, when provided, are only used for notifications, account verification and critical system messages. Your email address is never sold or shared. If you wish to “opt-out” of all future email communications relating to MyMobileOfficeOnline.

If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time through this website, by
email at, or by phone at +27 12 653 2587